Refund policy

At Aaura Stories, every book we create is custom-made to order—crafted uniquely for you using your selected details, photos, and preferences. Because our products are entirely personalized, we have established the following return and refund policy to ensure you are delighted with your purchase while setting clear expectations for custom products.

1. Before Printing (Digital Preview Stage)

We want you to be completely confident in your Aaura Story. Before your book is sent to our print provider, our software provides a full, personalized digital preview.

During this stage, you are expected to:

Carefully review and approve your story, text, and illustrations.
Ensure all personalization, names, and photos are exactly as you want them.

Important: The exact digital version you approve is the version sent directly to our print partner. Once you confirm the final preview and your order is placed, your book goes into production, and additional changes or cancellations are no longer possible.

2. After Printing (Physical Book)

Because every book is custom-made to your exact specifications, we are generally unable to accept returns, offer refunds, or issue free reprints for changes of heart or errors approved during the preview stage.

We cannot refund or reprint orders due to:

Spelling errors, typos, or incorrect personalization that was approved in the final digital preview.
Poor-quality, blurry, or low-resolution photos provided by the customer.
Changes of heart after approval and production have begun.

3. Satisfaction Guarantee (Damages and Print Errors)

We stand behind the quality of our products. If your book arrives with a physical defect or a printing error that differs from your approved digital preview, we will make it right.

If your book arrives with any of the following issues, please contact us within 14 days of delivery:

Printing defects (e.g., blurred, cropped, or incorrectly printed pages caused by the print house).
Damaged or missing pages.
Binding or cover issues.
Damage incurred during shipping.

How to Request a Replacement:

Contact us at aaurastories@gmail.com within 14 days of receiving your item.
Include your order number and clear photo evidence of the damaged or defective goods.
Our support team will evaluate the issue. If the reclamation is granted, we will coordinate with our print provider to issue a replacement of the defective or damaged book free of charge.

Note: Refunds for defective and damaged books are issued only under special circumstances at our discretion; our standard remedy is to provide a free replacement to ensure you get the perfect book.

4. Lost or Delayed Shipments

All provided delivery times are estimates and serve as a general orientation. We are not liable for shipping and delivery delays caused by shipping carriers.

If your package does not arrive within the expected time frame, please contact our support team so we can help track it with the carrier.
If a package is confirmed lost in transit, we will replace it.
If a package is returned to us due to an incorrect shipping address provided during checkout, we can reship it once the correct address is confirmed, but additional shipping fees may apply.

5. Refund Processing (If Applicable)

If a refund is exceptionally approved by our team, we will notify you and automatically refund your original payment method. Refunds typically take 10 business days to process, but please remember it can take additional time for your bank or credit card company to process and post the refund. Shipping costs are generally non-refundable.

6. European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, standard distance-selling regulations generally allow a 14-day cooling-off period. However, please note that exceptions apply to custom products. Because Aaura Stories books are highly personalized and made-to-order based on your individual choices, the standard right to cancel without justification does not apply once production has begun.